Login problems

Login issues are often caused by cached browser data, incorrect login details, browser settings, or security software blocking cookies or JavaScript required for authentication.

Steps

Refresh the login page

1. Open the login page.

2. Force a full page refresh:

   • Press Ctrl + F5 (Internet Explorer or Firefox)

   • Press Shift + F5 (most browsers)

This reloads the page without using cached data.

Check your login details

1. Verify that you are using the correct username and password on the correct website. Different websites require different accounts. So double check your URL

2. Retrieve your account name if needed.

3. Reset your password if you are unsure.

Check browser and security settings

1. Ensure JavaScript is enabled in your browser.

2. Make sure cookies are allowed.

3. Check whether internet security software is blocking cookies or scripts.

4. Temporarily disable security software if necessary and try again.

Update or change your browser

1. Make sure you are using the latest version of your web browser.

2. Install all available updates.

3. Try logging in using a different browser, such as:

   • Internet Explorer

   • Chrome

   • Firefox

   • Safari

Try logging in again

After entering your username and password:

• Click the Login button, or

• Press Enter on your keyboard.